(applicable to users/customers whilst being in the European Union wishing to access our Services)
The controller responsible for the personal data we hold about you
We/Television Broadcasts Limited (see note below) respect your privacy and are committed to protecting your privacy.
We manage and administer those items of your Identity and Contact information we collect during the TVB member ID service user account registration process which items are held in the ‘Single Log-in Function’ (as defined in the Introduction paragraph, Note 1 of the Full Privacy Notice) of your TVB member ID user account. The Single Log-in Function facilitates you to access the relevant on-line services of applicable TVB Companies with Single Log-in Function you have subscribed for. We will be using and processing such Identity and Contact information about you as “controller” and “processor” (please see Section D, paragraph 5.2 of the Full Privacy Notice below for more details). As to the Website, the Service (as defined in the Introduction paragraph of the Full Privacy Notice)(including other TVB member ID services) and the personal information we collect use and hold about you, we will be responsible and process such information as data controller (controller).
Note: Television Broadcasts Limited/TVB is a company incorporated in Hong Kong, and “TVB member ID service” is a service provided by TVB.
The Data Privacy Law protects your privacy and ensures that the personal information that we hold about you is processed fairly and lawfully.
Personal information is data that can identify you, such as your name, address, and contractual details. It does not include data where the identity has been removed (anonymous data). We are obliged to observe the six Data Privacy Law principles when we collect use disclose transfer and store your personal information to ensure the data shall be :-
We may collect, use, store and transfer the following different kinds of personal data about you: Identity Data, Contact Data, Financial Data, Transaction Data, Technical Data, Profile Data, Usage Data, Marketing and Communications Data.
We explain these categories of data in Section B (The information use collect about you) of our Full Privacy Notice
We use different methods to collect data about you, which are explained in Section C (How is your personal data collected) of the Full Privacy Notice.
We will only use your personal information when the law allows us to. Personal information which you provide to us or we collect from you or from a third party will be kept securely and will be used for purposes stated when the information is collected. For examples, we will use your personal information in the following circumstances:
Please see paragraph 1.4 Section D of the Full Privacy Notice to learn more about the ‘purposes’ for which we may use your personal information when we process your data..
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you. Please see paragraph 2, Section D (How we use your personal data) of the Full Privacy Notice for further details.
Where we need to collect personal information by law, or under the terms of a contract or subscription we have with you and you decline to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In such event, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
For a description of the purposes we plan to use your personal information, and which of the legal bases we rely on to do so, and what our lawful basis/legitimate interests are where appropriate are set out in the table below paragraph 1.4, Section D (how we use your personal data) of the Full Privacy Notice.
We may transfer, store and process your personal data outside the EU/European Economic Area. More detail can be found in Section F of our Full Privacy Notice.
You can access correct delete modify or update your registration, personal information and marketing preferences by:
TVB member forum user
TVB member ID service user
If you have subscribed for more than one of our services of TVB Companies with Single Log-in Function, you may need to update other ‘service or application’ specific item(s) of personal information each separately.
Under certain circumstances, you have rights under data privacy laws in relation to your personal data including the right to receive a copy of the personal data we hold about you and the right to make a complaint at any time to the relevant competent ‘supervisory authority’ in the EU for data protection issues under the General Data Protection Regulation (EU) 2016/679 (Data Privacy Law). We would, however, appreciate the chance to deal with your concerns by contacting us before you approach the supervisory authority so please contact us in the first instance.
You are entitled to:
More detail can be found in Section I (Your legal rights) of our Full Privacy Notice.
If you wish to exercise your legal rights in respect of the personal information we hold about you, please contact us by email at [email protected] or write to: for the attention of the Data Protection Team at Television Broadcasts Limited, Level 4 & 5, Production Centre of Shaw Studio, 201 Wan Po Road, Tseung Kwan O, Kowloon, Hong Kong. For your protection, we may need to verify your identity before implementing your request.
Please contact us immediately should you have reason to believe that the security of any of your account with us might have been compromised.
For more information on how we process your personal data including data security, data retention and lawful processing bases, please access and see Sections G (Data Security) and H (Data Retention) of our Full Privacy Notice.
Copyright 2019 Television Broadcasts Limited
A Member of TVB Group